Award Winning Support
As technology advances, so has our support and the systems we use. Our award winning SolidWorks Application Engineers use GoToAssist support software to securely connect to your workstation. Show our engineers exactly your issue and we will instantly be able to tackle the problem.
In 2017 Cadtek Systems Ltd won the Feefo Gold Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers. Our support includes full access to a host of resources including telephone support, online training videos, upgrade events and training. Custom tools like our unique Extranet add-in for SolidWorks allow you to access our support desk directly within SolidWorks, register for one of our weekly webinar sessions or log into the Customer Portal and get access to our extensive Knowledge Base. Gain more insight into the SolidWorks portfolio of products you use in your day-to-day environment.
SolidWorks Software Upgrades and Helpdesk Support
You will have access to download all major software releases and service packs to benefit from all new enhancements and any new feature introductions. Access free upgrade tutorials to take you through any new enhancements or simply contact the Cadtek Helpdesk. Your software will be fully and legally licenced.
Cadtek Secure Customer Portal
We have built up many resources over many years of offering our support services. Our customers are given access through their SolidWorks licence key to our secure portal (portal.cadtek.com). This portal provides a wealth of content for users who are both new to any of the SolidWorks tools and for experienced users who want to develop advanced skills and learn new functionality. This resource is a great starting point for new starters to your business to quickly skill up and enhance their training.
Remote access to your computer
Our support engineers use the latest internet technology to provide real-time desktop sharing software. This technology is now used in the majority of our support calls an it allows an engineer to share your screen, take control of your keyboard and mouse whilst talking you through an answer to your questions… virtually sitting next to you and talking you through the solution.
To register for upcoming or to view previous webinars, please log into the Cadtek customer portal
Free customer major upgrade events
During October and November every year we stage a series of local upgrade days. SOLIDWORKS produces a major release of its packages every year and these events provide an insight into what to expect when you upgrade. Our engineers spend a full day giving presentations that walk you through the latest enhancements and new functionality so that you lose no time in getting the most from your upgrade. Our upgrade events include lunch and refreshments throughout the day.