Award Winning Support

As technology advances, so has our support and the systems we use. Our award winning SOLIDWORKS Application Engineers use GoToAssist support software to securely connect to your workstation. Show our engineers exactly your issue and we will instantly be able to tackle the problem.

In 2017 and 2018 Cadtek Systems Ltd won the Feefo Gold Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers. Our support includes full access to a host of resources including telephone support, online training videos, upgrade events and training. Custom tools like our unique add-in for SOLIDWORKS allow you to access our support desk directly within SOLIDWORKS, register for one of our weekly webinar sessions or log into the Customer Portal and get access to our extensive Knowledge Base. Gain more insight into the SOLIDWORKS portfolio of products you use in your day-to-day environment.

SOLIDWORKS Local Offices

UK Wide Offices




Custom Tools

SOLIDWORKS Support - Cadtek Systems

Elite SOLIDWORKS Engineers

SOLIDWORKS Service Pack Updates
Read our latest feedback and reviews

Independent Reviews

SOLIDWORKS PDM Implementation

PDM Support & Consultancy

SOLIDWORKS Secure Remote Access

Remote Access

Customer Portal

Extensive Knowledge Base

Cadtek Secure Customer Portal

We have built up many resources over many years of offering our support services. Our customers are given access through their SOLIDWORKS licence key to our secure portal. This portal provides a wealth of content for users who are both new to any of the SOLIDWORKS tools and for experienced users who want to develop advanced skills and learn new functionality. This resource is a great starting point for new starters to your business to quickly skill up and enhance their training.

Remote access to your computer

Our support engineers use the latest internet technology to provide real-time desktop sharing software. This technology is now used in the majority of our support calls an it allows an engineer to share your screen, take control of your keyboard and mouse whilst talking you through an answer to your questions… virtually sitting next to you and talking you through the solution.

Weekly webinars

Each Wednesday at 11am and 3pm our engineers host free to attend webinar sessions. Each lasting between 20 to 30 minutes covering topics relating to some element of the SOLIDWORKS portfolio. These sessions are graded into Beginner, Intermediate and Advanced subjects. The content can cover hints and tips type webinars through to in-depth tutorials. Each webinar is recorded and stored on the customer portal for customers to refer to time and time again.

To register for upcoming or to view previous webinars, please log into the Cadtek customer portal

Free customer major upgrade events

During October and November every year we stage a series of local upgrade days. SOLIDWORKS produces a major release of its packages every year and these events provide an insight into what to expect when you upgrade. Our engineers spend a full day giving presentations that walk you through the latest enhancements and new functionality so that you lose no time in getting the most from your upgrade. Our upgrade events include lunch and refreshments throughout the day.

If you have any questions about the support services we provide or you would like a quotation for SOLIDWORKS support please use the forms below or call 01663 741 405