1. Unlimited Access to Support Hotline

There is no limit on the number of hotline calls that may be made during the period of cover.

2. Rapid Connection to the Support Team

The support hotline is staffed by a team of experienced engineers, who are highly proficient in diagnosing and resolving computer problems. As a standard procedure callers are routed directly through to an engineer rather than having to wait for a call back.

3. Access via Cadtek to Manufacturer's support

Cadtek maintains a direct support contract with the manufacturers for all the major products we supply. These contracts provide access to world-wide expertise on a broad range of computer products. Problems that cannot be solved immediately by the support frontline may be routed back to the original manufacturer to provide rapid resolution.

4. On site assistance at preferential rates

In the event that problems cannot be resolved rapidly or efficiently over the telephone, on site support assistance can be provided at a reduced call out rate. This rate is only available to subscribers to the support service.

5. Maintenance of System Records

To aid in the provision of a high quality and in depth support service, system details are maintained for all supported sites.

6. Computerised Call Tracking

All support calls are logged onto a database, providing call tracking and escalation. In addition to handling ongoing calls the database provides information on system history, and can aid in pin pointing recurring problems.