Customer success as standard

We often say that our success is based on the success of our customers which is why we strive to deliver a support service that stands head and shoulders above our competitors. Cadtek has more Certified SolidWorks Professionals (CSWP) per supported customers than any other UK reseller.

Our engineers understand the pressures a demanding project can create, the last thing you need to threaten a deadline is a problem using SolidWorks. Every member of Cadtek's staff, whether technical, sales, operations or administration, are training to handle and log support calls. When you call to raise a support call your problem/query is immediately logged and if one is available you are passed straight through to an engineer to get you going again. If we can't put you through you are given a logged reference number which is queued for call back, in the meantime you can send your model/files through using this log number so that an engineer will have your files open and ready when they call you back. Alternatively you can log your own call online which is queued ready for call back from an engineer the moment one becomes available.

It is a testimony to our service that in 2006 Cadtek renewed support contracts with 95% of our customers, more than any other national SolidWorks reseller in the UK.

If you want to know more then you can make an enquiry by clicking here or call 0870 751 1066

Web based support and knowledge base

If you want to raise a support call using our online support helpdesk please login using the fields in the right hand navigation panel. If you do not have a username and login and would like to enquire about receiving our support please call 0870 751 1066.

Please note that this online support request system is a value added service that does not comprise part of our standard support contracts (see below for full details).

Make a telephone support request

Please call (0)1663 741405

Launch our FTP site

The complete support service

As part of the service offered by Cadtek, customers benefit from comprehensive product and technical support to ensure that their systems continue to perform well. Unlike suppliers of off-the-shelf, point solutions, Cadtek takes responsibility for the whole system - hardware, software and networking. This relieves customers of the worry of system administration, and ensures maximum productivity with minimum downtime.

SolidWorks customers can select from 3 levels of support -
Platinum, Gold and Silver.

Platinum

Platinum support offers:

1. Unlimited access to the support hotline.
2. Software updates.
3. Dedicated technical account management with planned site visits.
4. Installation of updates by trained Cadtek engineers
5. On site support provided if needed.
6. Access via Cadtek to major manufacturers support channels.
7. Disaster recovery provided for the server machine.
8. Computerised support call tracking.

Gold

Gold support offers:

1. Unlimited access to the support hotline.
2. Software updates.
3. New release product training.
4. On site support provided at a preferential rate if needed.
5. Access via Cadtek to major manufacturers support channels.
6. Rapid connection to a team of dedicated engineers.
7. Maintenance of system records to aid support provision.
8. Computerised support call tracking.

Silver

Silver support offers:

1. Unlimited access to the support hotline.
2. Rapid connection to a team of experienced engineers.
3. Access via Cadtek to major manufacturers support channels.
4. On site support provided at a preferential rate if needed.
5. Maintenance of system records to aid support provision.
6. Computerised support call tracking.