Why should I have a Support Package from Cadtek?

Cadtek's rapid telephone support, full upgrades, new versions, special releases, add-on features, webcasts, exclusive video content, workshops, seminars and free upgrade training is all designed for our SolidWorks Supported Customers to help you improve your performance and productivity, keeping you competitive in your field.


Stay ahead of the competition and on top of your game

SolidWorks Support

Peace of mind

There are lots of ways of looking at a Support Service. Most customers consider it an insurance policy against loss of productivity and system ‘downtime’.

Continuous Development and Free Training

As a Supported Customer you are entitled to benefit from our Free Training Webinars and Workshops which are scheduled throughout the year. Classroom based events are held across the country in Manchester, Bourne End, Sheffield, Bristol and Nuneaton.

Expert advice and assistance

Having access to a fully certified support engineer during a project can mean the difference between success and failure. A Support Service can also be considered an investment in training to increase productivity and provide continual staff development.

Staying up-to-date

SolidWorks CAD is always developing and growing with the needs of industry. Learning new functionality without help can be time consuming and frustrating. Our support engineers are always skilled up in the new release before it becomes available to customers and are on hand to support you through the transition.

Protected investments

Receiving the latest updates and service packs through a Support Service ensures third party compatibility and legal compliance. Keeping the software up-to-date means that the investment you have made is not being eroded. Having continual access to our support engineers provides improved efficiency and up time.

Time is money

From time to time the users come across problems they have not encountered before. Trying to fathom out a solution can be very time consuming. Cadtek have highly experienced certified support engineers. Many of the problems users encounter are known to the support team and as a result can be fixed in minutes rather than hours.

Stay knowledgeable

In addition to live support, customers get full access to the SolidWorks Knowledge Base, an expansive web-based library of in-depth information and resources. The Knowledge Base is a frequently updated, easily searchable repository of technical articles, help topics, tech tips, best practices, solutions, and macros, all written and reviewed by SolidWorks experts. A few minutes of self-directed learning can improve your productivity.

Support Contracts are available on all of these products

• SolidWorks
• SolidWorks Simulation
• SolidWorks Enterprise PDM
• 3DVIA Composer™
• SolidWorks Sustainability
• Any add-on SolidWorks product you have purchased


...and if you are still not sure here are a few customer reasons

Tim Dixonk - UNIBOX

Cadtek’s sales and support teams provide consistent and reliable SolidWorks support with their pre-eminent product knowledge.

Steve Duplock - COBHAM ANTENNA SYSTEMS LTD

With any queries on Solidworks its always a great help to know Cadtek are only a phone call away with a quick response to solving our problem and getting us back up to speed.

Mike Mohacsi - RENTHAL LTD

Cadtek has been excellent at offering the technical support requested quickly as well as providing additional detail for future reference without being asked

Sandy Mcfie-Hyland - AQUACAST FABRICATIONS LTD

Cadtek’s services and support have enabled us to progress our business to the next level. Our staff have received first class training and excellent continued support.

Stuart Fagan - RICHCO INTERNATIONAL COMPANY LTD

Cadtek have always been very helpful when dealing with questions that we have on Solidworks. We have been impressed by how reactive they are and would recommend them to anyone who needs a first-class, trustworthy service.

Silvia Martinez - SEARCHLIGHT ELECTRIC LTD

The quality of the service provided by Cadtek is excellent. Every time I need help they are there to solve the problem very quickly and to give me alternative solutions. 100% satisfied!

Jay Dixon, Managing Director - DIXONS SURGICAL INSTRUMENTS LTD

Everyone I have had contact with at Cadtek has proven to be professional, knowledgeable and helpful, and they have got us up to speed with SolidWorks in no time. We have more than halved our design time since installing SolidWorks.

Chris Roach - STANHOPE-SETA

Cadtek’s technical support is second to none, incredibly knowledgeable and highly responsive

Silvia Martinez - SEARCHLIGHT ELECTRIC LTD

The quality of the service provided by Cadtek is excellent. Every time I need help they are there to solve the problem very quickly and to give me alternative solutions. 100% satisfied!

Jim Kelly, Managing Director - ALLIANCE DESIGN AND MANUFACTURING

The professionalism and technical service we have received from Cadtek has been invaluable over the past 6 years. Solidworks has helped give our company a credible presence in our technical markets.