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As a business manager, you have access to the latest technology, information,
and support to protect your investment and ensure continuous productivity
improvements. A clear testament to how well we help you do this is our status as the UK's
only Elite Reseller. In addition Cadtek has more Certified SolidWorks
Professionals (CSWP) per supported customers than any other UK reseller.
Our engineers understand the pressures a demanding project can create, the last
thing you need to threaten a deadline is a problem using SolidWorks. Every
member of Cadtek's staff, whether technical, sales, operations or
administration, are trained to handle and log support calls. When you raise a
support request your problem/query is immediately logged and if one is
available you are passed straight through to an engineer to get you going again.
If we can't put you through you are given a logged reference number which is
queued for call back, in the meantime you can send your model/files through
using this log number so that an engineer will have your files open and ready
when they call you back.
Alternatively you can log your own call online which is queued ready for call
back from an engineer the moment one becomes available.
Customers who subscribe to our support packages receive the following services:
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